ITA::Forms Capabilities Expanding
The back office is a vital center for a bank, as its efficient operation directly impacts the success of the bank’s business. For large, multi-branch banks that have undergone mergers and acquisitions, centralizing back office operations is a key task for ensuring efficiency and quality of work, as well as optimizing back office staff. Today, ITA::Forms, as a portal tool for centralizing back office functions across the banking network, provides:
September 15, 2016
Read MoreII International Forum "All Banking Automation 2015"
We believe the forum has become the key event of the year, bringing together in one place all the most advanced products, solutions, and services necessary for a modern bank to effectively conduct business and provide high-quality customer service. IT-Alliance is actively participating in the forum for the second time, showcasing new technological solutions and successful project implementation experience.
October 21, 2015
Read More1st International Forum "All Banking Automation 2014"
The 1st International Forum “All Banking Automation 2014” was held in Moscow (Expocentre Fairgrounds) on October 15-16, 2014. Organized by the Association of Russian Banks and iFin Media, the Forum’s primary audience included heads of IT and business units at banks.
October 16, 2014
Read MoreParticipation in the Terrasoft Customer Forum
On May 30th, the largest event on CRM systems, sales, marketing, and service management took place. The forum focused on improving referral sales processes, creating emotional attachment with customers, developing a service strategy, and creating a customer experience management center within a call center.
May 30, 2014
Read MorePopularity of Terrasoft Products Ensures Leadership in the Russian Market
According to IDC, Terrasoft’s share of the CRM market increased to 18% in 2012, placing it among the top three CRM vendors. The market overall showed positive dynamics, with revenue increasing by 17% to $91.52 million. IDC analysts note consolidation of the CRM segment among the leaders: “players outside the top six accounted for 9.5% of revenue in 2011, while in 2012, that number dropped to just 8.8%.”
April 3, 2014
Read MoreParticipation in the "ICT in Retail 2014" Conference
One of the most important aspects of using information and communication technologies in retail is providing thoughtful and technologically advanced customer service. The problems and solutions in this area were the focus of Liana Gurgenyan, CEO of IT-Alliance, at the “ICT in Retail 2014” conference hosted by the Marketing Communications Agency CNews Conferences and CNews Analytics.
March 13, 2014
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